Milwaukee
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Customer Service Representative (CSR)
Description
Based in Milwaukee, Wisconsin, Voxaris Group works with businesses that need dependable support teams without losing the personal touch their customers expect. The company was founded on a practical belief: every customer interaction matters, whether it happens by phone, email, chat, or message.
Job Summary
Voxaris Group is seeking a professional and customer-focused Customer Service Representative to support clients and customers by delivering exceptional service, resolving inquiries, and ensuring a seamless customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Provide accurate information regarding products and services
- Resolve customer concerns efficiently and professionally
- Maintain customer records and update CRM systems
- Schedule appointments and assist with service coordination
- Escalate complex issues to management when necessary
- Support administrative tasks as needed
Minimum requirements
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent verbal and written communication skills
- Strong organizational abilities
- Comfortable using CRM systems and office software
- Ability to multitask in a fast-paced setting
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) with company match
- Life insurance
- Employee assistance program
- Career growth opportunities
